Buyer's Remorse - We do not accept returns or exchanges unless the item you purchased is defective.
Wrong Address - If a wrong address is provided upon submission of the order (and cannot be delivered), the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Do note, if your order has been shipped and cannot be reclaimed at the wrong address, a return or exchange will not be granted.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Defective Item: - If you receive a defective item, please contact us at [[email protected]] with details of the product and the defect (must include pictures & Tracking Number/shipment details) within 3 days of obtaining the product. If it is determined that the defect is indeed on our part, we will off a refund or a replacement.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Creative Novels reserves rights to refuse returns at its sole discretion.